Melad Alsaleh
ICT Specialist based in Gaza, Palestine
Specialized in multi-site humanitarian operations, secure connectivity, and building robust digital infrastructure under pressure — across 6 operational sites in Gaza, Palestine.
About Me
Field-based ICT professional
I build and maintain ICT infrastructure across multi-site humanitarian operations — connectivity, telecom/radio room support, and end-user services, kept running under pressure.
My focus is wireless, point-to-point and fiber connectivity, structured cabling, routing & switching, CCTV, and ICT inventory control, backed by ticket-based support workflows (Airtable, Zendesk) and close coordination with vendors and field teams to keep operations running without interruption.
Experience
ICT Specialist
ICRC (International Committee of the Red Cross)- Deliver ICT and telecom support across field operations, maintaining connectivity, hardware, and network infrastructure to mission-critical standards
- Support radio, satellite, and mobile communication systems used for field team safety and coordination
- Maintain ICT asset inventory and technical documentation in line with ICRC procedures
ICT Officer
UK-MED- Built, maintained, and monitored ICT infrastructure across 6 operational sites
- Coordinated with service providers; installed and maintained computers, printers, networking gear, and CCTV
- Supported radio room and satellite phone operations
- Developed real-time tracking/mapping for field team movement and improved digital infrastructure for electronic health records
IS Help Desk Assistant
UNRWA- Installed and configured hardware, software, networks, printers, and scanners
- Maintained a 98% first-visit resolution rate and 95% user satisfaction rate
- Proactive system monitoring, improving reliability by 15%
- Delivered user training that increased productivity by 20%
Web Development Specialist
American Business Academy- Built and customized client websites
- Resolved 90% of technical issues across time zones
- Built a barcode/timestamp-based asset management app, improving tracking efficiency by 25%
Front-End Developer (Internship)
Unit One Group- Managed the full site/app/landing-page development lifecycle
- Introduced a standardized responsive, mobile-first approach
- Collaborated with the product team on feature delivery
Organizations I've worked with
Projects
ICT & Warehouse Inventory Management System
End-to-end inventory system for ICT assets and warehouse stock with tracking, approval workflows, and reporting; standardized data categorization.
Dec 2025Route Mapping & Movement Optimization
Dynamic route mapping across facilities with real-time adjustments for road and security conditions, reducing travel errors and time.
Jan 2025Real-Time Team Tracking & Safety System
GPS-based real-time tracking of medical and support teams in conflict zones for safety and rapid emergency response.
Nov 2024Fiber Network Expansion & Remote Management
Fiber-optic installation across facilities plus centralized remote management of routers and networks.
Aug 2024CCTV Infrastructure & Remote Monitoring System
Centralized CCTV design and implementation with remote monitoring across multiple medical facilities.
Jul 2024My Skills
ICT & Telecom
Tools & Platforms
ITSM & Documentation
Languages
Education & Certifications
Education
Master's in Data Science
Islamic University of GazaBachelor's in Software Engineering
University of PalestineIntro to Programming Nanodegree
UdacityCertifications
BSAFE
UNDSSGoogle IT Support
GoogleIBM IT Support
IBMIntroduction to Cybersecurity
CiscoCommunicate with Database
UdemyCurrently Learning
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