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Melad Alsaleh ICT Officer & Web Developer

Specialized in multi-site humanitarian operations, secure connectivity, and building robust digital infrastructure under pressure — across 6 operational sites in Gaza, Palestine.

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Gaza, Palestine melad1999@gmail.com (+972) 599-753140 linkedin.com/in/meladalsaleh
01 — About

Professional Summary

6 Operational Sites
98% First-Visit Resolution
95% User Satisfaction Rate

Field-based ICT professional with multi-site humanitarian operations experience covering ICT infrastructure, telecom and radio room support, and end-user services delivered under high-pressure conditions. Deep expertise in connectivity technologies — wireless, point-to-point links, and fiber — as well as cabling, routing and switching, CCTV surveillance systems, ICT inventory control, and vendor coordination.

Experienced in ticket-based request handling through Airtable and Zendesk, incident prioritization, and ensuring operational continuity in environments where reliability is mission-critical.

02 — Experience

Work History

ICT Officer

May 2024 — Current

UK-MED  ·  Gaza, Palestine

  • Built, maintained, and monitored ICT infrastructure across 6 operational sites to ensure stable connectivity and continuity in high-risk environments.
  • Coordinated with service providers to optimize network reliability across all mission sites.
  • Installed and maintained ICT equipment including computers, printers, networking hardware, and CCTV systems — with multi-site deployment and preventive maintenance schedules.
  • Supported operation and radio room setups, including communications workflow support and satellite phone usage.
  • Delivered ICT support, troubleshooting, user training, and inventory management across multiple mission sites.
  • Developed real-time tracking and mapping systems to ensure safe, efficient field team movements.
  • Contributed to healthcare system enhancement by optimizing digital infrastructure and improving electronic health record management, boosting overall service delivery efficiency.

IS Help Desk Assistant

Sep 2022 — Mar 2023

UNRWA  ·  Gaza, Palestine

  • Installed and configured computer hardware, software, systems, networks, printers, and scanners — resolving 98% of technical issues on the first visit.
  • Provided comprehensive IT assistance to staff and customers, achieving a 95% satisfaction rate in customer surveys.
  • Proactively monitored hardware, software, and system performance metrics, resulting in a 15% improvement in system reliability and performance.
  • Conducted user training sessions and implemented system optimizations, leading to a 20% increase in overall user productivity.

Web Development Specialist

Apr 2020 — Sep 2021

American Business Academy  ·  New Jersey, USA (Remote)

  • Developed and customized client websites tailored to specific business needs and requirements.
  • Successfully resolved 90% of technical issues across multiple systems and applications for customers and end-users across different time zones.
  • Engineered an asset management application utilizing barcode and timestamp technology, resulting in a 25% increase in resource tracking and management efficiency.

Front-End Developer (Internship)

Aug 2021 — Nov 2021

Unit One Group  ·  Gaza, Palestine

  • Oversaw the complete development lifecycle of websites, mobile applications, and landing pages — from concept through deployment.
  • Introduced a standardized, responsive, mobile-first approach across all projects, optimizing user experience and cross-platform functionality.
  • Collaborated with product team members to implement new features, delivering high-quality user-friendly functionality on time and within budget.
03 — Projects

Featured Work

Dec 2025

ICT & Warehouse Inventory Management System

Dashboards & Workflows

  • Developed an end-to-end inventory management system covering ICT assets and warehouse stock with full item tracking and movement visibility.
  • Created operational dashboards and structured workflows to support request tracking, approvals, and cross-team reporting.
  • Improved data quality by standardizing categories, asset attribution, and documentation for reliable stock monitoring.
Jan 2025

Route Mapping & Movement Optimization

Facility Map System

  • Developed a dynamic route mapping system for all facilities to optimize team movements and ensure safe arrivals and departures.
  • Integrated real-time route adjustments for road conditions and security risks, significantly reducing navigation errors and travel time.
Nov 2024

Real-Time Team Tracking & Safety System

Garmin Integration

  • Deployed a Garmin-based real-time tracking system to monitor medical and support team movements across conflict zones.
  • Configured GPS tracking devices and established protocols for personnel safety — enabling live location updates and rapid emergency response.
Aug 2024

Fiber Network Expansion & Remote Management

Facility Connectivity Project

  • Led installation of fiber-optic internet connections across multiple facilities in coordination with service providers.
  • Implemented centralized remote management solutions for seamless control over routers, networks, and connected systems — improving communication stability and response times.
Jul 2024

CCTV Infrastructure & Remote Monitoring System

Multi-Facility Project

  • Designed and implemented centralized CCTV infrastructure across multiple medical facilities.
  • Established remote control and monitoring capabilities to enhance security and operational oversight.
  • Coordinated hardware setup, network configuration, and integrated control systems for efficient multi-site surveillance.
04 — Skills

Capabilities

ICT & Telecom

Helpdesk Support Network Administration Wireless Technologies Mesh Networks Point-to-Point Links Fiber Connectivity Cabling CCTV Systems Troubleshooting Backup & Recovery Endpoint Security Routers & Switches Satellite Communications

ITSM & Documentation

Airtable Zendesk Ticket-Based Request Handling Incident Resolution Incident Prioritization User Training Technical Documentation Vendor Coordination Inventory Management

Tools & Platforms

Garmin GPS VS Code Adobe Photoshop Google Earth HTML / CSS JavaScript Python

Languages

Arabic Native
English Professional
05 — Education & Certifications

Academic & Professional Development

Education

Master's in Data Science

Islamic University of Gaza

Ongoing

Bachelor's in Software Engineering

University of Palestine

July 2022

Coursework: Web Programming, Database Management, Web-Based Enterprise Applications, OOP, Computer Interface Design, Data Structures & Algorithms.

Intro to Programming Nanodegree

Udacity

June 2023

JavaScript, HTML, CSS, and Python.

Certifications

BSAFE — UNDSS, 2025 Google IT Support — Google, 2023 IBM IT Support — IBM, 2023 Introduction to Cybersecurity — Cisco, 2023 Communicate with Database — Udemy, 2023